FAQ

1. How long does it take for my package to arrive?

Your package will be delivered in a period of time between 3 and 5 working days. Our shippings originates directly from the producers, therefore the shipping period could be subjected to variations not directly attributed to Qualytaly.com.

2. What is medium price range for a shipping?

The shipping cost è directly proportional to the weight. For a shipping in Italy, of products whose weight is comprised, for example, between 3 and 5 kg, the cost is 9.5 €. The cost of the same shipping is intended “by producer” since the shipping originates directly from him. Qualytaly.com is a Marketplace that doesn’t have a physical warehouse, and will guarantee the direct contact between the producer and the consumer, since the products shipping will leave directly from the same producing company

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3. Can I track my shipment?

You can track your shipment. When your package will be sent, you will receive a tracking number by our customer service that will allow you to follow your shipment, avoiding not to loose any phase.

4. Who can sell on Qualytaly.com?

Selling on Qualytaly.com is open to companies and Italian certified producers, whose missions is to guarantee high quality products. Local farming companies and wine estates also. For any request, do not hesitate to contact us..

5. How can i pay on Qualytaly.com?

The payment on Qualytaly.com can be done through Paypal, credit card or prepaid credit cards.

6. Is it possible to make a return? Is the return free?

The return could always be subjected of the conditions foreseen in the current regulation. For further information on our return and recess policy click here.

7. When can I contact you to solve a problem?

You can use our live chat from 8:30/12:30 – 15:30/19:00 on business days, You can send an email at any moment to the following address mail@qualytaly.com and we will answer you as soon as possible

8. I sent a ticket, but I haven’t received an answer yet

We apologise for any inconvenience, we kindly ask you to forward again your ticket to the following address mail@qualytaly.com.