Privacy and Cookie Policy

Your privacy is important to us. We appreciate the trust you are according us, we are committed to protect and safeguard the personal data that you provide tu us. This document will explain how we use and manage your personal data and how we use the cookies. We will explain to you how to contact us in case you have questions for us regarding your personal data and the cookies.

QUALYTALY.COM offers e-commerce service through his web site and mobile devices applications, and through other online platforms as the web sites of our affiliated partners and social media. The following information refers to all these platforms. QUALYTALY.COM could occasionally update the regulation on the Privacy and the Cookies, therefore you are inviting you to visit this page regularly to be updated about the latest changes. If you don’t agree with the following regulation on the Privacy and the Cookies, you should interrupt the use of our service.

PRIVACY

What kind of personal information does QUALYTALY.COM use?

 

When you make a purchase, you'll be asked for your name, address, telephone number, email address, payment details.

To make it easier to manage your purchases, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future purchases.

When you visit our website, even if you don't make a purchase, we may collect certain information, like your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you're using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, and latitude/longitude details. When you make a purchase, our system registers through which means and from which websites you've made your purchase.

We may also receive information about you when you use certain social media services.

 

Why does QUALYTALY.COM collect, use and share your personal data?

 

Purchases: First and foremost, we use your personal data to complete and administer your online purchase and forward your purchase details to the accommodations you've booked.

Customer Service: We provide international customer service during business day/time from our local offices. Sharing your details with our global customer service staff allows us to respond when you need us – including helping you find appropriate products and services and responding to any questions you might have about your purchase.

Customers’ Reviews: We use your contact information to invite you by email to write a customer review after your purchase. This can help other customers choose the product that suit them best.

Account Administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your purchase, take advantage of special offers, make future purchases more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos, see products and services you've searched for before, and see other information you've provided before. It also allows you to see any reviews you've submitted about products you've purchased. If you want, you can share certain information in your user account by creating a public profile that’s associated with either your own first name or a screen name of your choice. The type of information you can share in this way includes your photo, the names of products you've purchased, your lists, your reviews and other information about Sellers and Products/Services.

Marketing Activities: We also use your information for marketing activities, as permitted by law. For example:

When you make a purchase with us or set up a user account, we may use your contact information to send you news about similar products and services. With your consent—if consent is required under local law—we may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the "Unsubscribe" link in each newsletter, or you can administer your subscriptions through your account (if you've created one).

Based on the information you share with us, individualized offers may be shown to you on the QUALYTALY.COM website, in mobile apps or on third-party websites, including social media sites. These might be offers that you can purchase directly on the QUALYTALY.COM website, or third-party offers or products we think you might find interesting.

If we believe that a particular offer may be of interest to you, we may decide to contact you by phone.

Other Communications: There may be other times when we get in touch with you by email, traditional mail, phone or text message, depending on the contact information you share with us. There could be a number of reasons for this:

We may need to respond to and handle requests you've made.

If you haven't finalized a purchase online, we may email you a reminder to continue with your purchase. We believe that this additional service is useful to you because it allows you to carry on with a purchase without having to search for the product or service again or fill in all the order details from scratch.

When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with QUALYTALY.COM.

We may also send you other material related to your purchases, such as how to contact QUALYTALY.COM if you need assistance, and information that we feel might be useful to you for your order and or purchase. We may also send you material related to upcoming purchases or a summary of previous purchases you made through QUALYTALY.COM.

Market Research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.

Fraud Detection and Prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.

Improving Our Services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our typical products MADE in ITALY

 

How does QUALYTALY.COM use social media?

 

We use social media to promote our accommodation partners’ properties and to promote, improve and facilitate our own services. For example, we integrated social media plugins into the QUALYTALY.COM website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

In addition to implementing these buttons, QUALYTALY.COM uses social media by maintaining accounts and offering apps on several social media sites. These social media services may allow you to share information with QUALYTALY.COM. When you register with a social media app, you'll be told which information will be shared with QUALYTALY.COM. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates things like personalizing our website to suit your needs, connecting you with your friends on travel destinations, and analyzing and enhancing our travel-related services.

We may also enable you to sign in to QUALYTALY.COM services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

 

How does QUALYTALY.COM share your data with third parties?

 

In certain circumstances, we may share your personal data with third parties.

The Accommodations You Booked: In order to complete your purchase, we need to transfer relevant purchase details to the accommodations you've booked. This may include information such as your name, your contact details, your payment detailscustomers and any preferences you specified when making a order. This information may also be used by QUALYTALY.COM or Seller to give you personalized offers related to the purchase. If you have a question about your purchase, we may contact the Sellers and ask them to handle your request.

Third-party Service Providers: We may use service providers (such as "data processors") to process your personal data strictly on our behalf. This processing would be for purposes such as facilitating purchase payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

Competent Authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Business Partners: We work with business partners around the world to distribute or advertise Sellers Partners and to help our business partners distribute and advertise their products and services. This may mean that their services are integrated into our website or they have been enabled to show a customized advertisement on our website – or we are advertising on theirs. When you make a purchase on one of our business partners’ websites, certain personal data that you give them will be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you make a purchase on a business partners’ website, please read the privacy policies on these business partners’ websites for more information.

 

How does QUALYTALY.COM use mobile devices?

 

We have free apps for a variety of mobile devices and use versions of our regular website that have been optimized for mobile. These apps and mobile websites process the personal details you give us in much the same way as our website does. With your consent, we may send you push notifications with information about your purchase.

 

How does QUALYTALY.COM use customer reviews and other destination-related information you share with us?

 

After your purchase on your website, you'll be invited to submit a customer review. This invite may ask for information about the product/service. If you don’t want to use your name with the review, you can use a screen name (which you can choose in your user account), or the review can be displayed on the website anonymously. By completing a customer review, you're agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, the relevant Seller’s information page on our websites, in our mobile apps, in our social media accounts and in social apps, or on the website of the relevant Seller or our business partner’s website, to inform other customers about the quality and services of the Sellers..

If you indicate that a customer review was helpful—or not helpful—we'll aggregate this with feedback from other customers in order to sort and prioritize customer reviews. We may use the information in your lists or in other product-related information you share with us in anonymous form—unless you've included this information in your public profile—to help other customers find the right destination.

 

COOKIES

 

What is a cookie?

 

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).

 

Why are cookies used?

 

Web pages have no memory. If you're surfing from page to page within a website, you won't be recognized as the same user across pages. Cookies allow you to be recognized as the same user across the pages of a website. Cookies also allow your choices to be remembered – choices such as the language you prefer, the currency you use and your search criteria. They will also make sure you're recognized when you return to a website.

 

Do all cookies do the same thing?

 

No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan, and according to who places them on a website.

 

How are cookies used?

 

Our website uses the following types of cookies:

Technical Cookies: We try to provide our visitors with an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your orders. These technical cookies are absolutely necessary for our website to function properly.

Functional Cookies: We also use functional cookies to remember your preferences and help you use our website efficiently and effectively, for example, by remembering your preferred currency and language, your searches on seller/product/services you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.

Analytics Cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn't, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you've viewed, which referring/exit pages you've entered and left from, which platform type you've used, date and time stamp information, and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they've been shown an online advertisement – which may include advertisements on third-party websites. However, we will not know who you are, and will only obtain anonymous data. Our business partners may also use analytical cookies to learn if their customers use accommodation offers integrated into their websites.

Commercial Cookies: We use third-party cookies as well as our own to display personalized advertisements on our websites and on other websites. This is called “retargeting,” and it's based on browsing activities, such as the products/services you've been searching for, the sellers you've viewed and the prices you've been shown. Commercial cookies may also be used by select third parties to display their products and services through our website.

 

How long do QUALYTALY.COM cookies stay active?

 

The cookies we use have varying lifespans. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.

 

How can you recognize QUALYTALY.COM cookies?

 

You can find our cookies in your browser settings.

 

Does QUALYTALY.COM use third-party marketing and analytics cookies?

 

Yes, QUALYTALY.COM uses the services of trusted and recognized online advertising and marketing companies. QUALYTALY.COM may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.

The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.

When it comes to online advertising and marketing companies, we strive to only work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of the behavioral advertising. Visit www.networkadvertising.org and www.youronlinechoices.com to identify the NAI members that may have placed an advertising cookie file on your computer. To opt out of an NAI or IAB member's behavioral advertising program, just check the box that corresponds to the company from which you wish to opt out.

In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: Google Analytics Opt-out Browser Add-on.

 

Who has access to QUALYTALY.COM cookie data?

 

Only QUALYTALY.COM has access to QUALYTALY.COM cookies. Cookies placed by third parties can be accessed by these third parties.

 

How can you manage your cookie preferences?

 

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.

If you choose not to accept certain cookies, you may not be able to use some functions on our website. However, we do not otherwise support “Do Not Track” browser settings. Opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads customized to your web preferences and browsing patterns.

 

Does QUALYTALY.COM use web beacons?

 

In addition to using cookies, QUALYTALY.COM sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who's being shown an online advertisement also makes a purchase, to track conversion with partner websites and to analyze a user's traffic patterns in order to optimize the travel-related services we bring to you.

 

Security

 

What security procedures does QUALYTALY.COM put in place to safeguard your personal data?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

 

Children

 

The services offered by QUALYTALY.COM are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.

 

Direct communication:

 

For more information, read “How does QUALYTALY.COM process direct communication between you and the Seller of your product/service?”

In cases of purchase-related disputes, we may provide the product/service Seller, information about the purchase process (for example, a copy of your purchase confirmation as proof that a purchase was made).

 

How does QUALYTALY.COM process direct communication between you and the Sellers you bought the product from?

 

QUALYTALY.COM offers you and Seller different ways to communicate about existing orders/purchases. You can either contact QUALYTALY.COM for questions about your purchase, or QUALYTALY.COM, in case needed, will put you in touch directly with the Seller. For security purposes, QUALYTALY.COM has an automated system that screens all communications for malicious content. That includes spam and the limitation of certain file types, such as .zip, .rar and .exe files. Note that all communications sent and received using QUALYTALY.COM communication tools will be stored by QUALYTALY.COM. To the extent permitted by law, QUALYTALY.COM will only access communication between you and Sellers upon your or the Seller's request, when required by law, when strictly necessary for security or law enforcement purposes, or when QUALYTALY.COM otherwise has a legitimate interest, such as detecting and preventing fraud and misuse. QUALYTALY.COM may analyze the anonymized content of communications to improve its services.

 

Contact

 

How can you control the personal data you've given to QUALYTALY.COM?

 

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at customers@qualytaly.com. Please write "Request personal information" in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.

You can requests to update, block or remove personal data by sending an email to customers@QUALYTALY.COM. Please note that we may need to retain certain information, for example for legal or administrative purposes, such as record keeping, to process claims or to detect fraudulent activities.

 

Who's responsible for the processing of personal data on the QUALYTALY.COM website and apps?

 

QUALYTALY.COM controls the processing of personal data on its websites and mobile apps. QUALYTALY.COM is a private limited liability company, incorporated under the laws of the Italy and having its offices at Via Cortili s.c., 70038 Terlizzi (Bari) Italia and registered with the trade register of the Bari’s Companies Houseunder registration number REA 580612, Bari’s Companies House Register’s number and tax code 07772780727, VAT registration number IT07772780727. If you have any suggestions or comments about this privacy notice, please send an email to customers@qualytaly.com