Cancellation and Right of Withdrawal
Notwithstanding the provisions on return and right of withdrawal, customer can cancel unexecuted orders by contacting Customer Service at the following e-mail: firstname.lastname@example.org. In case of cancellation, the payment will be refunded using, where possible, the same payment channel by which it was placed the order.
Orders can be canceled also without having to specify the reasons for doing so but in such case, cost of the order management will be charged.
Order cannot be canceled once the shipping is initiated.
Pursuant Italian ‘Consumer Code’ - Legislative Decree no. 206/2005 -, the Customer is entitled to withdraw from the purchase contract, without any penalty and without having to specify the reasons for doing so, within the terms and according the procedere set out in the articles.
Please note that the right of cancellation can be exercised within 14 working days of the receipt of goods purchased or within 14 working days of the time of purchase in the case of the provision of services contacting by mail to that effect to the Customer Service (email@example.com).
Once received the said email and the Seller has checked compliance with the 14-day requirement mentioned above, the Seller, through its Customer Service, will send an email to the Customer explaining the steps to be followed in order to return one or more products (see ‘Returned Products’).
Returned Products must reach Seller within 14 days from receipt by the Customer of the email containing instructions on how begin the "return process".
Once it has received the said products, Seller will start a refund procedure, provided that the products have been sent within the 14-day period mentioned above (either the postmark date or the date of collection by a courier shall serve as proof of dispatch), are in perfect condition and complete with the original packaging.
If an order includes several Products, the Customer may exercise his/her right of withdrawal with regard to one or more of said Products, provided that the Customer specifies in the notice of withdrawal which Products he/she intends to return. In this case, the refund will be provided as per above.
In consideration of the characteristics of the products, it is excluded under and for the purposes of Article 59, paragraph 1, letter e) of the Italian Consumer Code, the ability for the customer to exercise the right of withdrawal in the following cases:
- orders of Products that are fresh or stored at a controlled temperature; .
- orders of Products that are made to measure or clearly customized; .
- orders of Products that are liable to deteriorate or expire rapidly; .
- orders of sealed Products that do not lend themselves to being returned for reasons of hygiene or protection of health or that have been unsealed after delivery;
and moreover the right of withdrawal do not apply in the case of
• use and / or partial opening of the Product and / or its packaging;
• damage to the product for reasons other than transportation.
In such case, if sent to the Seller, the Products will remain in storage at the warehouse of the Seller to the Customer for collection at your expense and expenses.
The returns procedure is initiated only following a request by the Customer to exercise the right of withdrawal or following a request for return of a non-compliant product (defective, damaged, not edible – in the case of food products –, etc.), within 14 working days of the receipt of goods purchased or within 14 working days of the time of purchase in the case of the provision of services contacting by mail to that effect to the Customer Service (firstname.lastname@example.org).
In any case, following a request from the Customer, the Seller will ensure that the necessary conditions for initiating the returns procedure have been met.
Following the beginning of the return process, Seller will send the Customer an email containing instructions on how to return the product(s) in question.
If the product(s) are being returned due to the Customer exercising his/her "right of withdrawal", Customer may deliver to the Seller’s warehouse the goods or let the Merchant have a courier collect the product(s) in question at a location specified by the Customer, provided that such location is in Italy. The Customer shall agree to having the product(s) collected by the courier at the specified location on a working day. Client pays return costs.
If the product(s) are being returned due to the “guarantee for non-compliant product”, Customer may deliver to the Seller’s warehouse the goods or let the Seller have a courier collect the product(s) in question at a location specified by the Customer, provided that such location is in Italy. The Customer shall agree to having the product(s) collected by the courier at the specified location on a working day. Client pays return costs if not clearly stated by the Seller in the confirmation return mail as returns “free of charge”
The returned package must contain a copy of the Order Confirmation sent to the email address indicated by the Customer or a copy of the consignment note attached to the package when first received by the Customer. Under no circumstances will C.O.D. or carriage forward packages be collected.
The shipping, until the certificate of receipt in the warehouse indicated by the Seller is under the full responsibility of the customer.
Once returned the goods/product, the Seller will verify the conformity of the return and will authorize reimbursement. The customer will receive an e-mail confirming the acceptance of the return request.
Payments will be refunded using, where possible, the same payment channel by which it was placed the order.
TO INITIATE THE PROCEDURE
- fill the attached form then print and sign it
- scan the signed document and send it to email@example.com
Form for the execution of right of return
To: Seller ______________________
ZIP code________City _________
CC: QUALYTALY Srls
Via Cortili s.c.
70038 Terlizzi (BA)
Object: Execution of right of return
I the undersigned__________________________________________________________ resident of (address)
intend to proceed with a return concerning order n. __________ purchased on _________
(Please kindly provide motivation why you are asking execution of right of return in order we can improve our services)